Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News


By: DepEd Quezon City

In a momentous event during the regular Monday flag-raising ceremony, the Schools Division Office of Quezon City was honored with Level 2 Maturity Certificate in the PRIME HRM journey. The prestigious recognition was presented by the OIC Regional Director of the Civil Service Commission, Mr. Hans Alcantara, in a ceremony that celebrated SDO QC's commitment to excellence and continuous improvement. 

The Level 2 Maturity Certificate is a testament tot he organization's dedication and hard work in enhancing its human resource management systems and practices. It signifies that the Schools Division Office of Quezon City has reached a significant milestone in its PRIME HRM journey, demonstrating a high level of maturity in managing its human resources effectively and efficiently. 

Superintendent Ms. Carleen S. Sedilla, the visionary leader of the division, was at the forefront of this achievement, the culmination of a six-year journey that began in the term of Dr. Elizabeth Quesada and continued through the terms of Dr. Natividad Bayubay and, Dr. Jenilyn Rose Corpuz. Her unwavering commitment to fostering a culture of excellence and continuous improvement in human resource management played a pivotal role in obtaining this prestigious recognition. 

Accompanying Superintendent Sedilla were the members of the SDO Quezon City management committee and the PRIME HRM technical working group. Their collective efforts, dedication and innovative approaches to HRM have been instrumental in reaching this important milestone. 

During the ceremony, Mr. Hans Alcantara commended the division for its outstanding commitment to HRM excellence and encouraged them to continue striving for even greater heights in the future. He highlighted the significance of having such dedicated public servants who go the extra mile to improve HR. 

Superintendent Sedilla expressed her gratitude for the recognition, acknowledging the collective effort and dedication of the entire team that contributed to this milestone. She emphasized the significance of this achievement in ensuring the provision of quality education through effective human resource management practices. 

This recognition serves as a testament to the dedication and commitment of the entire team toward continuously improving HR practices, fostering a conducive work environment, and ultimately enhancing the delivery of services to the community. The SDO QC remains committed to sustaining this level of excellence and looks forward to further advancements in its PRIME HRM journey. 

SDO QC, tunay na maipagmamalaki!