Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments

Division News




Civil Service Committee Director Hans R. Alcantara conferred the Bronze Award (Maturity Level 2) of the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) to the Schools Division Office Quezon City during simple rites at the Special Management Committee meeting on January 17, 2024. Director Alcantara drove all the way to the Traveler's Hotel in SBMA, Subic Bay, Olongapo, to personally hand over the Bronze Award to Schools Division Superintendent Ms. Carleen S. Sedilla, CESO V, during the Special ManCom that had been scheduled to fit into the then-ongoing SOB Finalization and Budget Monitoring Workshop for elementary and secondary school principals at the said venue. Among the benefits stated in the CSC resolution read out by Director Alcantara is that SDOQC now has the authority to take final action on appointments.

In her response, Ms. Sedilla recognized the role of teamwork across the Division in reaching this milestone in the agency's history. She also gave credit to the previous Superintendents who had begun and continued the long haul towards this achievement: Dr. Elizabeth E. Quesada, Dr. Natividad P. Bayubay, and Dr. Jenilyn Rose B. Corpuz. 

An agency with HRM Processes at Maturity Level 2 practices a Process-Defined HRM. This means that the agency already has a set of defined and documented SOPs established but still needing improvement. Furthermore, the agency is characterized iby purposeful decision-making. There is also some automated system but little integration of data.


SDOQC Conducts Workshop on SOB Finalization for School Heads


The finalization of the School Operations Budget (SOB) and Annual Implementation Plan (AIP) for Fiscal Year 2024  takes center stage as the Schools Division of Quezon City's principals attend the 3-day SOB Finalization and Budget Monitoring Workshop on January 15-17, 2024 for elementary schools and January 17-19, 2024 for high schools at the Travellers' Hotel, Subic Bay, Zambales. The said workshop seeks to ensure that all school heads and the financial staff of big and mega schools are cognizant of the strategic direction of the Division and are equipped with the necessary knowledge and skills relative to budgetting, the Annual Implementation Plan (AIP) review process, the SOB review process, funds monitoring process, and internal audit utilization and recording. 

A highlight of the week's proceedings is the SPECIAL MANCOM to be held on the morning of January 17, where Schools Division Superintendent Carleen S. Sedilla, CESO V, is slated to present the SDO's Over-All Direction for 2024 during the SDS Hour. General reminders from the Asst. Schools Division Superintendents as well as the Chiefs of the functional divisions will also be heard by the joint gathering of the elementary and secondary school heads. The PRIME-HRM Ceremonial Awarding shall also be held during the luncheon program on the same day.

The roster of speakers and facilitators for the three-day event are: Ms. Carleen S. Sedilla, SDS; Mr. Fredie V. Avendano, ASDS; Dr. Brian E. Ilan, ASDS; Dr. Ma. Teresa A. Namoro, CES-SGOD; Dr. Heidee F. Ferrer, CES-CID; Dr. Ana Rosa R. Rabanal, PSDS; Dr. Ederlina D. Balena, EPS; Mr. Joven S. Noynay, Accountant III; Ms. Cecilia M. Diaz, Budget Officer; Ms. Grethel T. Ledesma, City Government Department Head I; Ms. Marivic S. Napucao, Cashier; Ms. Angelyn Malabanan, SEPS, HRD; and Dr. Edgar Allan P. Oliver, SEPS, Planning and Research.

The output expected after the three-day workshop is each school's final Annual Implementation Plan and School Operations Budget for FY 2024.



By: DepEd Quezon City

In a momentous event during the regular Monday flag-raising ceremony, the Schools Division Office of Quezon City was honored with Level 2 Maturity Certificate in the PRIME HRM journey. The prestigious recognition was presented by the OIC Regional Director of the Civil Service Commission, Mr. Hans Alcantara, in a ceremony that celebrated SDO QC's commitment to excellence and continuous improvement. 

The Level 2 Maturity Certificate is a testament tot he organization's dedication and hard work in enhancing its human resource management systems and practices. It signifies that the Schools Division Office of Quezon City has reached a significant milestone in its PRIME HRM journey, demonstrating a high level of maturity in managing its human resources effectively and efficiently. 

Superintendent Ms. Carleen S. Sedilla, the visionary leader of the division, was at the forefront of this achievement, the culmination of a six-year journey that began in the term of Dr. Elizabeth Quesada and continued through the terms of Dr. Natividad Bayubay and, Dr. Jenilyn Rose Corpuz. Her unwavering commitment to fostering a culture of excellence and continuous improvement in human resource management played a pivotal role in obtaining this prestigious recognition. 

Accompanying Superintendent Sedilla were the members of the SDO Quezon City management committee and the PRIME HRM technical working group. Their collective efforts, dedication and innovative approaches to HRM have been instrumental in reaching this important milestone. 

During the ceremony, Mr. Hans Alcantara commended the division for its outstanding commitment to HRM excellence and encouraged them to continue striving for even greater heights in the future. He highlighted the significance of having such dedicated public servants who go the extra mile to improve HR. 

Superintendent Sedilla expressed her gratitude for the recognition, acknowledging the collective effort and dedication of the entire team that contributed to this milestone. She emphasized the significance of this achievement in ensuring the provision of quality education through effective human resource management practices. 

This recognition serves as a testament to the dedication and commitment of the entire team toward continuously improving HR practices, fostering a conducive work environment, and ultimately enhancing the delivery of services to the community. The SDO QC remains committed to sustaining this level of excellence and looks forward to further advancements in its PRIME HRM journey. 

SDO QC, tunay na maipagmamalaki!



By: DepEd Quezon City


22nd Philippines Robotics Olympiad 2023

By: DepEd Quezon City



By: DepEd Quezon CIty



By: DepEd SDO Quezon City

AT THE MOMENT: The Schools Division of Quezon City conducts the System Training for QC Private School Administration starting today and tomorrow, April 26 and 27, 2023 at P. Bernardo Elementary School, P. Tuazon Blvd., Cubao, Quezon City. Chief Dr. Maria Teresa Namoro welcomed all the private school Administrators, Principals, Finance Officers, and School Registrars.

Superintendent Ms. Carleen Sedilla delivered her inspirational message focused on DepEd’s MATATAG agenda. MA - Make the curriculum relevant to produce job-ready, active, and responsible citizens. TA- Take step to accelerate the delivery of basik education services and provision of facilities. TA- Take good care of learners by promoting learner well-being, inclusive, education, and a positive learning environment. G- Give support for teachers to teach better.

She also shared priority development areas of the agency which include : 1) Pivoting to quality ensures that all learners attain learning standards in every key stage in the K to 12 program. 2) Expanding access to education for groups in situations of disadvantage to ensure the inclusive and equitable quality of service delivery. 3) Strengthening the promotion of the overall well-being of learners in a positive learning environment where learners exercise their rights and experience joy, and Modernizing basic education governance that empowers learners to be resilient and acquire like skills.

This two-day engagement will introduce the new Regional Office Systems in the application of new, renewal, and recognition of government permits (QuADPro), Tuition fee increase (SFAST) and SO Version 2 processes. This will be presented by esteemed Education Program Supervisors from the Department of Education National Capital Region, namely : Dr. Lydia Martin, Dr. Rowena Ontangco, and Dr. Louie Duterte. Moreover, Legal Officer III Atty. Wade Latawan will widely share the Child Protection Policy.

The Schools Division Office of Quezon City is committed to continuously providing technical assistance to private schools as vital partners in the implementation of the MATATAG Agenda.



By: DepEd SDO Quezon City

IN THE NEWS: Maligaya Elementary School of SDO Quezon City was chosen by the Central and Regional Offices to showcase the different initiatives under Oplan Kalusugan's Interagency Validation Visit last March 29, 2023.

Maligaya Elementary School is nationally recognized for its efficient, effective and creative demonstration of DepEd's banner programs. Former Principal Dr. Wilma Manio and incumbent Principal Dr. Randy Tagaan collaborated in the presentation of the school's implementation of Oplan Kalusagan projects through the years. Representing Superintendent Dr. Corpuz were ASDS Mr. Fredie Avedaño, Dr. Dante D. Nacpil, OIC- School Health Section Medical Officer III and SDO nurses Mr. Narciso E. Costales, Jr. - Division WinS Focal Person, Ms. Myrna T. Ditan - Division SBFP Focal Person and Mr. Dave C. Tandoc II.

Programs validated, include: School Based Feeding Program (SBFP), Water, Sanitation and Hygiene (WASH) in Schools (WinS) Program, National Drug Education Program (NDEP), Adolescent Reproductive Health Program (ARHP), School Mental Health Program (SMHP),

The Validation Team of the School Health Division under the Bureau of Learners Support Service was headed by Dr. Ann Quizon, in partnership with the National Dairy Authority (NDA), Philippine Carabao Center (PCC) and DOST-FNRI.

The Oplan Kalusugan is a program initiated by the Department of Education (DepEd) to promote health and wellness among students, teachers, and non-teaching personnel. The program focuses on promoting healthy habits and lifestyles, ensuring a clean and safe school environment, and addressing health issues that may affect the learning and development of students.

The Oplan Kalusugan program recognizes the crucial role of health in the academic performance and well-being of students. By promoting healthy habits and providing access to health services and facilities, the program aims to ensure that students are physically and mentally prepared to learn and succeed in school.

The program also recognizes the importance of a safe and clean school environment in promoting health and preventing the spread of diseases. By addressing health issues in schools, the program helps create a more conducive learning environment that fosters academic excellence and overall well-being.

Congratulations, Maligaya Elementary School and the SGOD Medical and Dental Team. SDO QC is truly proud of you!