Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments


The Schools Division of Quezon City was formally established separately and distinct from the Manila City Schools on July 25, 1950. It started with 20,593 elementary school children and 310 secondary school students, with 478 teachers manning both levels. The Division Office was then situated in the old City Hall along Highway 54 (now EDSA), in Cubao, Quezon City.

The first Schools Division Superintendent, Mr. Pablo T. Reyes (1950-1959), supervised the new division consisting initially 8 public elementary schools, and the lone secondary school, Quezon City High School (1947). In four decades, the Division greatly expanded due to the steady population growth of Quezon City and the influx of home seekers from various parts of the country.

In 1962, when Mr. Alfredo Andal became Schools Superintendent, the Division had 43 complete elementary schools and five secondary schools. The enrollment rose to 58,300 elementary pupils and 8,250 high school students.

With the appointment of Mrs. Conmemoracion M. Conception to Superintendent in 1969, the Division had grown to 63 elementary schools with 92,490 pupils, and 16 secondary schools with 33,537 students.

In 1975, the public school enrollment multiplied by 26.3% to 111,372 elementary pupils and 47,799 high school students. The integration of four former municipalities of Rizal province (Mandaluyong, Marikina, Pasig and San Juan) into the Quezon City Schools Division, also in 1975, brought the total number of public elementary schools to 139, and the high schools to 28.

During the administration of Dr. Edna B. Azurin (1980-1989), there were a total of 142 public elementary schools. Dr. Azurin’s successor, Dr. Bienvenido A. Icasiano (1989-1997), saw in 1994 the separation of the integrated municipalities from the Quezon City mother division to form separate schools divisions.

Years later, during the last year of the next Superintendent, Dr. Aquilina S. Rivas (1997-2002) Quezon City’s public enrollments were regaining their previous number, 237,552 in the elementary level and 119,510 in the secondary level.

The seventh Schools Superintendent , Dr. Victoria Q. Fuentes (2002-2010), transferred the Division Office at the newly-completed four-storey edifice with a multiple purpose rooftop inside the San Francisco High School compound at Misamis St. BagoBantay, Quezon City. She had under her administration and supervision 97 public elementary and 46 public secondary schools in Quezon City.

Upon the retirement of Dr. Fuentes in 2010, the Division was temporarily led by two assistant superintendents as Offices-In-Charge, first, Dr. Rowena A. Cacanindin, and then Dr. Corazon C. Rubio, who eventually got the appointment as Schools Division Superintendent by the President in August 2011.

In S.Y. 2013–2014, Dr. Ponciano A. Menguito was assigned as the Schools Division Superintendent until his promotion to Director III, DepEd-NCR with Dr. Helen Grace V. Go as Officer-In-Charge. At present, the Schools Division Office is under the sterling leadership of our Schools Division Superintendent Dr. Elizabeth E. Quesada. From an initial population of 20,593 elementary pupils and 310 high school students in 1950, the Division of Quezon City now serves a big population of 258,201 in its elementary schools and 143,462 in high schools. The services of teachers in the national rolls, 7,243 elementary teachers and 5,853 high school teachers.


»To protect and promote the right of every Filipino to quality, equitable, culture-based, and complete basic education where:

1. Student learn in a child-friendly, gender-sensitive, safe, and motivating environment

2. Teachers facilitate learning and constantly nurture every learner

3. Administrators and staff, as stewards of the institution, ensure an enabling and supportive environment for effective learning to happen

4. Family, community, and other stakeholders are actively engaged and share the responsibility for developing life-long learners.


»We dream of Filipinos who passionately love their country and whose competencies and values enable them to realize their potential and contribute meaningfully to building the nation.

»As a learner-centered public institution the Department of Education continuously improves itself to better serve its stakeholders.


Republic Act 9155 (Governance of Basic Education Act 2011)

Formulates, implements and coordinates policies, plans, programs and projects in the areas of formal and non-formal education. Supervises all elementary and secondary education institutions, including alternative learning systems, both public and private. Provides for the establishment and maintenance of a complete, adequate, and integrated system of basic education relevant to the goals of national development.

Core Values