Client/Citizens Satisfactory Survey Form

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by cliking the appropriate circle. Select "N/A" if that Service Quality Dimension is not applicable for the service.

  • 1. Responsiveness (Pagtugon) *

    Willingness to help, assist, and provide prompt service (Handang tumugon at magbigay nang mabilis na serbisyo sa kliyente)

  • 2. Reliability (Maaasahan) *

    Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate (Mahusay na pagbibigay ng serbisyo ayon sa itinakdang pamantayan)

  • 3. Access & Facilities (Lokasyon at Pasilidad) *

    Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology (Mabilis mapuntahan ang lugar at magamit ang pasilidad sa pamamagitan nang malinaw na karatula)

  • 4. Communication (Pakikipag-usap) *

    Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback (Pakikipag-ugnayan sa kliyente sa paraang malinaw at nauunawaan kasama ang mga opinion at puna)

  • 5. Costs (Gastos) *

    Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service (Kontento sa serbisyong natanggap at sa halagang naging katumbas o binayaran)

  • 6. Integrity (Katapatan) *

    Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses (Pagtiyak sa serbisyong may katapatan, hustisya, patas at tiwala sa habang nakikipig-ugnayan sa kliyente)

  • 7. Assurance (Pagtitiwala) *

    Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships (Kasiguruhan na gampanan ang tungkulin, na may kaalaman sa serbisyo, pag-unawa sa mga pangangailangan ng kliyente, matulungin, at maayos na ugnayan sa trabaho)

  • 8. Outcome (Resulta ng Serbiyo) *

    Rate in terms of achieving outcomes or realizing the intended benefits of the service (Markahan ang pangkalahatang serbisyo na natanggap)

III. Suggestions / Compliments / Comments


Section Head Telephone Numbers Email Address
Dr. Jesusa Baetiong
City Goverment Asst. Department Head III
Ms. Florence A. Arellano
Administrative Officer V / ROIII
Mrs. Marie Jeanne Carmelli R. Desiderio
Administrative Officer IV (HRMO II)
Personnel Section (HR Teaching Unit)
Mrs. Bernadette D.C. Lugtu
Administrative Officer V (HRMO III)
Personnel Section (HR Teaching Unit)
Mrs. Roselyn Sencil
Administrative Officer IV
Dr. Aurea M. Lopez, MD
Medical Officer V
Dr. Jacinto Carlos V. Dominguez, DMD
Dentist IV

Section Head Telephone Numbers Email Address
Mr. Joven S. Noynay
Accountant III
Accounting Section
Engr. Marc Voltaire A. Padilla
Asst. Schools Division Superintendent
Dr. Fredie V. Avendaño
Asst. Schools Division Superintendent
Dr. Noel D. Bagano
Asst. Schools Division Superintendent
Dr. Brian E. Ilan
Asst. Schools Division Superintendent
Mrs. Cecilia M. Diaz
Administrative Officer V
Mrs. Jasmine Dangalang
Ms. Carleen S. Sedilla, CESO V
Schools Division Superintdendent
Schools Division Superintendent

Section Head Telephone Numbers Email Address
Dr. Maria Teresa A. Namoro
Chief, Schools Governance and Operations Division
Mr. Arnel M. Peralta
Education Program Supervisor
School Governance Operations Division
Mrs. Angelyn Malabanan
Human Resources Development
Mr. Philip Austria
Mrs. Maria Jesusa Conanan
Mr. Dale Latawan
Dr. Heidee F. Ferrer
OIC - Chief, Curriculum Implementation Division
(02) 856-50-619

Section Head Telephone Numbers Email Address
Atty. Wade A. Latawan
Attorney III
Dr. Maria Cristina N. Marquez
Information Technology Officer I
(02) 856-50-634
Ms. Liza L. Venus
State Auditor IV

Section Head Telephone Numbers Email Address
Mrs. Laura V. Ocampo
Research & Planning
Ms. Elfie M. Bocoy
Administrative Officer IV
Personnel Section (HR Non-Teaching Unit)

Section Head Telephone Numbers Email Address

Section Head Telephone Numbers Email Address